Hello, I’m Angela.
I’m a Strategic Design Lead
with over 14 years experience
in leading customer experience
projects and teams.
Featured projects
Facilitating a customer-centric approach to drive innovation for 100 global leaders
My role was to design and deliver a workshop experience for an international leadership team to further imbed and activate customer centricity across the organisation as part of a global strategy.
Developing future service models for Australia’s most well-known mental health organisation
My focus was to understand how mainstream mental health services can become more inclusive, relevant and accessible for marginalised community cohorts with specific needs.
Improving the safety of Victorian in-home support workers through co-design
My role was to investigate service solutions that address the increasing safety concerns that Australia’s fastest growing working industry faces everyday as they operate in unmonitored private-home environments.
Shaping a digital strategy to unlock global research opportunities for Australia’s leading university
I defined a customer-led digital strategy for University of Melbourne’s key digital channels to increase collaboration opportunities with international research and industry partners.
Defining the future of waste collection for Australia’s second largest city
I holistically co-designed a waste collection vision for inner Melbourne that not only meet the needs of a changing city but also ensured that services improve efforts to reduce, recycle and recover waste.
Prototyping an omnichannel service experience for whole-of-government services
I was involved in prototyping a one-stop-shop customer service experience, where any government transactions could take place, from booking a marriage ceremony to requesting a death certificate or updating a driver's licence.